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What are my shipping options?
Due to their reliability, tracking capabilities and quality of service, our primary shipping carrier is UPS. Upon checkout, you may choose from Standard, Rush, or Express delivery. We will occasionally use USPS Priority Mail or FedEx for ground deliveries if it is deemed more efficient. We ship and deliver on Monday-Friday, excluding holidays. For urgent needs, we may be able to deliver on a Saturday for an additional charge. Please include a physical address when you place your order as we cannot ship to PO boxes.
How long will it take to receive my order?
Most of our items usually ship out within 1-3 business days unless it is a personalized/special order product. Personalized or special orders take 1 to 5 business days to process. If the item is out of stock or needs additional processing time, we will do our best to notify you. Per your request we can partial ship your order if parts of it are on backorder or have longer lead times, but additional shipping costs may apply. We have 4 regional warehouses each carrying a portion of our product line. If you have multiple items on your order they may ship out of different warehouses, resulting in your order being fulfilled in more than one shipment. If you are in a time crunch and need your item in a specific timeframe, please email us to verify the delivery timeframe and see if a rush or express order may be necessary.
For a good estimate of how long an order will take before it arrives to you, please add the availability time of the product to the shipping method you have chosen. For instance, if you are looking at an in-stock/non-personalized item that ships within 1-3 business days and you choose Rush delivery, your items should arrive in about 3-5 business days. Remember, weekends and holidays do not count as business days.
Do you ship to Canada?
Absolutely! Our Canadian customers can order online anytime. Please note that all prices are in $USD. Your credit card company will do the currency conversion for you based upon current rates. Duty, taxes or tariff charges may be applicable to our Canadian customers depending on your local tax laws. We are not responsible for any duties, taxes, tariffs, or customs delays that may affect your order so please order with enough time for delivery. Duties and taxes are mandated and determined by your local government, not by Gifts of Love and Devotion. Consult your local government agency if you have any questions.
Do you ship internationally?
At this time, Gifts of Love and Devotion only offers shipping within the US and Canada.
Can I use a Freight Forwarder?
We will only accept responsibility for your package up until its point of delivery within the US. You may use a freight forwarder at your own risk of damage or loss. We cannot be responsible for damage, loss, or theft a freight forwarded package after it has been delivered to the US point of delivery.
What do I do if I have to change or cancel my order?
Contact us immediately via email or phone. Orders can be changed if they are in Pending status. If the order is in Processing status, we will do our best to accommodate you, however, this is not always possible. We can, however, cancel shipping if the item has not gone to Order Shipped status. Once an order is in Order Shipped status, the order cannot be changed.
How do I return an item?
At Gifts of Love and Devotion, we stand by the quality of our work. To keep our customers satisfied, returns are a simple and easy process.
If after receiving your order you are not satisfied with the product, simply email us or log into your account to request a return authorization within 15 days and return the item for a refund, replacement or exchange less shipping charges. All personalized and custom designed products are non-returnable or refundable.
We will accept authorized returns as long as the items are unused and in the original packaging. Returned merchandise must be received within 15 days from when the return authorization was given. Returns received without authorization or that are received more than 15 days after the return authorization date will be subject to a 25% restocking fee.
No refunds or exchanges will be given after 30 days of receipt of goods. Please be advised that shipping charges, special orders, and personalized items are non-returnable. A credit will be issued to the credit card that was used for the value of the merchandise less original shipping charges. We DO NOT disburse Cash Refunds. Customers will be responsible for any freight charges associated with the original order as well as the return shipping. For your own protection, please use a reputable shipping service such as UPS or FEDEX so that the items can be tracked and delivery can be confirmed. Also, please be sure to have the items insured against damage. We cannot issue refunds for items that arrive to us damaged or that are lost in transit during the return. In these cases as long as you insured the package you will be able to file a claim with the shipping company to be reimbursed for the value. Custom and personalized orders are non-refundable.
**Please inspect all merchandise upon receipt!!! If an order needs to be returned due to damage in shipping or an error made on our part, we need to be contacted within 3 business days of receipt of the merchandise to obtain a return authorization so that we can immediately file a damage claim with the shipper. We can offer an exchange for the correct product or a full refund.
Products subject to a restocking fee-
Jewelry - 20%
First Communion Dresses and Suits - 20%
Baptism Gowns - 20%
Damages/Shortages- All claims for shortages or damaged items must be made within 3 days of receipt of goods. While we will happily cover replacement of the item(s) via the same shipping method as the original order, we are not responsible for covering expedited shipping costs for the replacements if your original order falls within 10 business days of your event date or if the replacement request comes more than 3 days after you have received your merchandise. |
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